Terms of service

Welcome to Pillow Fights. These Terms & Conditions are here to make sure your experience with us—whether you’re exploring our collections, placing your first order, or enjoying your purchases—is as smooth and transparent as possible. By accessing our website or making a purchase, you acknowledge and agree to the terms outlined here. They are designed to protect both you, our valued customer, and Pillow Fights as a brand built on trust, quality, and exceptional service.

Our Promise to You

At Pillow Fights, our philosophy is simple—home is where comfort begins, and we are here to make it extraordinary. Every pillow, quilt, and accessory is thoughtfully designed, carefully crafted, and inspected to meet the highest standards of quality. Our commitment extends beyond the product itself; it’s in the packaging you open, the service you receive, and the lasting comfort our products bring to your home. While we strive to ensure that all product descriptions, pricing, and images on our website are accurate, natural variations in fabric, color, or texture may occur. Such variations are part of the charm of high-quality materials and should not be considered defects.

 

Placing Your Order

When you place an order on our website, you’re extending an offer to purchase our products, and we are delighted to fulfill it whenever possible. Once your payment is confirmed, we’ll send you an order confirmation via email that includes all the details of your purchase. Orders are processed in the order they are received, and we do our best to ensure prompt handling. In rare situations, if an item becomes unavailable after you’ve placed your order—whether due to unexpected demand, production delays, or inventory errors—we will notify you as soon as possible. In such cases, you will have the option to choose an alternative product, wait for a restock, or receive a full refund.

 

Pricing & Payments

All prices listed on Pillow Fights are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Our prices are reviewed periodically to reflect changes in material costs, market conditions, and seasonal promotions, but rest assured, the price you see at checkout is the final amount you pay for that order. Payments can be made securely through major credit and debit cards, UPI, and other approved online methods. We use encrypted payment gateways to protect your information and ensure safe transactions. By placing an order, you confirm that the payment details provided are correct and that you are authorized to use them.

 

Shipping & Delivery

We partner with reliable courier and logistics services to ensure your products arrive safely and on time. Shipping times vary depending on your location, product availability, and order size. When your order is dispatched, you’ll receive a tracking number so you can follow its journey right to your doorstep. While we aim to deliver within the estimated timeframes provided at checkout, unforeseen delays may occur due to factors such as weather disruptions, transportation strikes, or other circumstances beyond our control. In such cases, we will keep you informed and work towards resolving the delay as quickly as possible.

 

Returns & Refunds

Your satisfaction is at the heart of our service. If for any reason you are not completely happy with your purchase, we encourage you to contact our customer care team within the return period stated in our Returns Policy. All returned products must be unused, unwashed, and in their original packaging, along with proof of purchase. Once we receive and inspect the item, a refund or exchange will be processed. Please note that certain items, such as customized or clearance products, may not be eligible for returns unless they arrive damaged or defective. Refunds will be issued using the same payment method used for the purchase, and processing times may vary based on your bank or payment provider.

 

Intellectual Property

Every design, product image, logo, and written word you see on Pillow Fights is part of our brand’s identity and is protected under copyright and intellectual property laws. These assets are the result of creativity, hard work, and brand investment, and may not be copied, modified, distributed, or reproduced without our written permission. This ensures that the integrity of our designs remains intact and that our customers always receive authentic Pillow Fights products and experiences.

 

Your Responsibilities

When interacting with our website, you agree to use it in a respectful and lawful manner. This means you should not engage in activities that could disrupt our services, compromise security, or infringe on the rights of others. This includes—but is not limited to—hacking attempts, fraudulent transactions, misuse of product images, or the spreading of harmful content. Any such actions may result in restricted access to our services and, where necessary, legal proceedings. We want our community of customers to feel safe and valued, and your cooperation helps make that possible.

Governing Law

These Terms & Conditions are governed by the laws of India, and any disputes will be handled exclusively in the courts of Bengaluru, Karnataka. This ensures that both you and Pillow Fights operate under a clear legal framework that protects the rights and obligations of both parties.